Here Are the Facts to Know About Face Covers and Handmade Masks:
According to the CDC and many state and local goverments cotton face covers should be worn by all persons in public spaces to reduce the community spread of the Novel Corona Virus “Covid-19”. Cotton has been proven to significantly reduced the number of microorganisms expelled by the mouth and nose according to Cambridge University. (https://www.cambridge.org/core/journals/disaster-medicine-and-public-health-preparedness/article/testing-the-efficacy-of-homemade-masks-would-they-protect-in-an-influenza-pandemic/0921A05A69A9419C862FA2F35F819D55#)
Face Covers DO NOT Protect From Covid-19:
Repeat: SLiK Hound face covers are not designed to offer protection against contracting Covid-19. Face covers are intended to reduce the spread of Covid-19 in the community by the user in the event that the user is a carrier of the virus. The only protection from Covid-19 for the public is social distancing. The only mask proven to protect users from Covid-19 are designated N-95 respirator masks that should be reserved for medical and frontline personal.
How and When to Use a Face Cover:
Face covers should be worn by everyone in confined public spaces to reduce the spread of Covid-19. Follow all CDC guidelines when wearing a face cover. Face covers should fit as snuggly as possible. Face covers should not be worn for more than two hours at a time and should be sanitized after every use. Users must be mindful to maintain social distancing of at least 6 feet and not touch their face even while wearing a face cover. Please follow proper guidelines for sterilizing your face cover and proper handling guidelines of contaminated face covers.
Shipping and Processing:
SLiK Hound makes all of it's collars and face covers in our home in Lexington, MO. We have no employees.... it is just Amy and Nick!Our face covers and collars are taking 1.5-3 weeks from your order date to arrive at your address. The volume of orders for face covers during the economic shut down has at times overwhelmed our capacity. As our manufacturing process becomes more refined and demand lessens turn around time is speeding up. When you go to purchase a product on our website we do have a real time shipping estimate on the checkout page that provides the most up to date estimate for processing. We do not offer pick-up of orders. All shipping is USPS and the website provides you with tracking via email once we have completed the making of your product. We will provide a general order update after you order every week during the processing period. If you are a front line worker or are in desperate need of your face cover please write that into the notes at checkout and email us. We will move your order up to the front of the line.
Returns and Canceled Orders:
Due to the unusual circumstances of the Covid-19 crisis we cannot accept returns or exchanges of face covers. All face cover sales are final. Cancelled orders will be charged a 40% restocking fee.
Washing and Care:
Our 100% cotton non surgical face covers are machine washable! Please use a mild detergent and cold water to preserve the colors in the fabric. Air dry the cover to prevent shrinkage. Spray with isopropyl alcohol in between uses when washing isn't possible. Thread may unravel after wash from the inside of the cover. Simply trim the excess thread with a scissors.Unraveling interior threads are to be expected with our design, these will not affect the structural integrity of the cover or be visible when worn.
Due to the high volume of orders our ability to offer our high quality customer service has been diminished. We need 2-3 business days to respond to customer inquires. If we don't get back to you please reach out again. We will provide a genreal order update after you order once every week while your order is processing.