Return and Warranty Policy
We accept returns of new merchandise indefinitely. If it has a SLiK Hound tag and is in brand new condition you can mail it in for an exchange. For refunds we accept new, unused merchandise, within 60 days of purchase with a receipt.
It's ok if you ordered the wrong size, we will do whatever it takes to make you and your dog happy! Please don't use the collar and then decide you do not like it.
Mail returns/exchanges to:
15 Country Club Ter.
Lexington, MO 64067
If mailing please include your name, number, email, return address, and reason for return. If requesting a different size please specify the needed width, length, and type of collar.
Customer pays all return and exchange shipping costs.
Warranty:We DO NOT warranty our dog collars. We use the highest quality plastic buckles, Kevlar thread, and webbing. Our collars are designed to be safe and are constructed to the highest standards. We make every collar with our own two hands. They will not fall apart. The fabric wrapped exterior of our famous Fashion dog collars will only look good and last as long as it is cared for. Removing the collar before periods of rough play or exposure to the elements will increase the fabric’s longevity. Fabric is not abrasion resistant and can be ripped or torn during everyday use. Fashion collars should not be worn if your dog is scratching at its neck. Scratching will quickly ruin the way a Fashion collar looks. Treat your dog’s scratchy neck before wearing collar.
If you think you have discovered one of our very rare manufacturing defects or your collar was made with a possibly defective piece of hardware please email pictures and info regarding when and where you purchased serviceteam@SLiKHound.com